At MindLoop, we aim to provide a transparent and hassle-free experience with our subscription services. This policy describes how subscription cancellations, automatic renewals, and refund requests are processed.
All billing processes and customer payment resolution for MindLoop are managed by our Merchant of Record, Paddle.com.
1. Subscription Cancellation
You have the right to cancel your MindLoop Premium subscription at any time without penalty or cancellation fees.
- How to Cancel: You can cancel your subscription auto-renewal by logging into your account and visiting Account Settings → Subscription Management, or by clicking the Manage Subscription link found in your order confirmation email sent by Paddle.
- Effect of Cancellation: Upon cancelling, your subscription will not renew at the next billing date. You will retain full access to all Premium features until the final day of your current paid cycle.
- Return to Free Tier: Once the paid cycle expires, your account will automatically transition to the Free (ad-supported) tier. None of your game progress or stats will be deleted.
2. Refund Policy
14-Day Money-Back Guarantee (Initial Purchases)
If you are unsatisfied with your first purchase of a Monthly or Annual MindLoop plan, you are eligible for a 14-day money-back guarantee.
- You must request your refund within 14 calendar days of the initial transaction date.
- Upon approval, a 100% full refund will be issued back to your original payment method.
Recurring Renewals
Automatic subscription renewals are non-refundable once charged. However, if you were automatically charged for a renewal and forgot to cancel in advance, you may request a courtesy refund provided that:
- You submit your request within 48 hours of the renewal charge date, AND
- You have not played any Premium games or accessed Premium features during those 48 hours.
3. How to Request a Refund
You can submit a refund request through either of the following channels:
- Directly via Paddle (Fastest): Visit Paddle's buyer support portal at paddle.net or reply directly to your purchase receipt email from Paddle.
- Via MindLoop Support: Email our team at mindloop.club@gmail.com with the subject line "Refund Request" and include your account email address and Paddle Order ID.
Once a refund is approved by Paddle, funds typically return to your payment card or account within 3–7 business days.